Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure a perfect fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
Yes, Ballistol is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in all our seasonal collections.
How should I care for my Ballistol garments?
Care instructions vary by fabric. Most items are machine washable on a gentle cycle, but we recommend checking the specific care label inside each garment.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination country.
What should I do if I receive a damaged item?
If your order arrives damaged, please contact us immediately at support@ballistol.com with photos of the defect so we can arrange a free replacement.